Safety & Trust

Your safety is our priority

Learn about our comprehensive safety measures, verification processes, and trust-building initiatives that keep our community secure.

Our Safety Features

Comprehensive measures to ensure a safe and trusted learning environment

Tutor Verification

All tutors undergo comprehensive background checks, academic credential verification, and skills assessment before joining our platform.

Secure Payments

Your payment information is protected with bank-level encryption. We never store your complete card details on our servers.

Session Monitoring

Our platform includes optional session recording and monitoring features to ensure quality and safety during tutoring sessions.

24/7 Emergency Support

Our emergency support line is available around the clock for any urgent safety concerns or incidents.

Privacy Protection

We follow strict data protection policies and never share your personal information with third parties without consent.

Incident Reporting

Easy-to-use reporting system for any concerns or incidents, with prompt investigation and resolution.

Safety by the Numbers

Our commitment to safety reflected in our track record

< 2 hours
Response Time
100%
Tutor Verification
24/7
Emergency Support

Tutor Verification Process

Our Comprehensive Verification Process

1

Academic Credential Check

We verify university enrollment, academic standing, and subject expertise through official documentation.

2

Background Screening

Comprehensive background checks ensure the safety and trustworthiness of all our tutors.

3

Teaching Assessment

Tutors demonstrate their teaching skills through practical assessments and mock sessions.

4

Ongoing Monitoring

Continuous performance monitoring through student feedback and session quality reviews.

Building Trust

Additional measures that help build confidence and trust in our platform

Verified Profiles

Every tutor profile displays verification badges showing completed background checks and credential verification.

Safe Meeting Options

Choose from secure online sessions or safe public meeting locations for in-person tutoring sessions.

Rapid Response

Our support team responds to safety concerns within 2 hours, with emergency issues handled immediately.

Data Protection & Privacy

How We Protect Your Data

Encryption

All data transmission is encrypted using industry-standard TLS protocols.

Secure Storage

Your personal data is stored in secure, encrypted databases with restricted access.

Privacy Controls

You have full control over what information is shared and with whom.

Compliance

We comply with international data protection regulations and best practices.

Emergency Procedures

Your safety is our top priority. If you encounter any safety concerns or emergency situations:

Emergency Contact Information

Emergency Hotline: +880 1XXX-XXXXXX

Available: 24/7

What to do in an emergency:

  1. Ensure your immediate safety first
  2. Contact our emergency hotline immediately
  3. If necessary, contact local emergency services
  4. Report the incident through our platform
  5. Follow up with our safety team for support

Questions about safety or trust?

Our support team is here to address any concerns and help you feel confident using our platform.